Northern Testing and Research Laboratory India (OPC) Pvt. Ltd. is committed to provide value added services to its customers, and maximize customer satisfaction through continual improvement of its Quality Management Systems. NTRL resolve to achieve the highest degree of customer satisfaction by:

1. Complying with ISO/IEC-17025:2017 standard for all its activities, procedures and systems of documentation to pursuance of good professional practices as per national/international norms.

2. Ensuring that all employees are adequately qualified, familiarized with the management systems, policy, objectives and procedures to provide services with the highest order and reliability and accuracy in testing services to the customers.

3. Frequent participation in PT/ILC and internal quality assurance program.

4. Adhering to national/international Standard Test Methods or such validated test method and to all Statutory & Regulatory Requirements.

5. Striving for continuous improvement in standards of testing.

6. Encouraging and welcoming customer feedback to proactively improve our performance and quality services.

7. Ensuring competence, impartiality, confidentiality and consistent operation of the laboratory.

8. Ensuring timely reporting within the agreed turnaround time.

Director

Dated: 25/09/2023